Support

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We aim to respond within a few days.

Common questions

I lost my data after reinstalling. Can I get it back?

Yes, if you had iCloud Sync (Pro) turned on, or a backup: a file from Export Backup, or a copy from Automatic Backup (Pro) in Files or Dropbox. Use Restore Backup in the app. Without Sync or a backup, data stored only on the device can't be recovered.

Restore Backup says it will erase my data.

Restoring replaces everything in the app with the backup — it doesn't merge. You'll be asked to type DELETE to confirm.

I bought Pro but the app shows the free version.

Open the Go Pro screen and tap Restore Purchases. Make sure you're signed in with the same Apple ID you bought it with.

My REED isn't the date on my paperwork.

A REED is always the last day of a month (the rule counts calendar months), so the app saves the month's last day. If the month itself looks wrong, pick the right month and year in CFI Profile, or check your logged renewal.

More answers in the FAQ.